Return Policy

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  1. Definitions

    • Return Window: The window in which I can provide you with a refund
    • Cancellation Window: The window in which you can cancel a subscription before being charged again.

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  2. Return Window

    You can return a product within 30 days of purchasing through your account. Some products might not be refundable, as they are consumable

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  3. Cancellation Window

    You can cancel a subscription within your account up to 24 hours before the new billing cycle starts. After that, we cannot guarantee that you won't be charged again.

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  4. Refund amount

    Refunds result in cost and work for me. Therefore, a refund comes at a 10% plus CHF 0.50 fee. The remaining funds will be sent back to your payment method within about 10 work days. This duration is solely dependent on the payment provider.

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  5. Denial of refunds

    Some products may not be refundable for some reasons. We therefore cannot refund the entire order. If a product is not refundable, this is communicated to you on the product page on the store.

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  6. Refunds of subscriptions

    Subscriptions aren't currently eligible for refunds. Please be aware that when cancelling products that are required in order for you to get a subscription, the subscription will not be cancelled.

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Last updated 2024-05-30